FREQUENTLY ASKED QUESTIONS
HOW LONG ARE THE VISITS?
We offer dog walks 30 minutes to 1 hour. Visits for cats, birds, rabbits, and other pets are 30 minutes. Our boarding and overnight stays vary in duration according to the needs of our clients.
IS THERE AN INTERVIEW PROCESS?
Yes. We prefer to interview “the parent” and their pet prior to retaining them as a client. We want to make sure that you and your pet are comfortable with us and that we all interact well together.
WHAT IS OUR BACKGROUND?
All of our sitters are animal lovers and multiple pet owners. WE have all been certified by the American Red Cross in pet first aid and CPR. All employees are bonded and insured. In addition to our training, we have all fostered animals at one time or another.
MY DOG HAS NOT BEEN ALTERED. WILL HE/SHE STILL BE ABLE TO JOIN OUR SERVICES?
We prefer that all of our clients be altered. However, we will definitely consider non-altered clients for individual dog walks.
WHAT HAPPENS IF MY PET IS IN YOUR CARE AND THERE IS AN EMERGENCY?
We keep an up-to-date database of all possible contacts for each pet: home and work phone numbers, mobile phone numbers, veterinary phone numbers and addresses, as well as phone numbers and addresses of closest friends, relatives, neighbors, etc. All sitters are required to keep their information with them at all times. Any pertinent information that you feel we should have is kept updated and on file.
WILL MY PET HAVE THE SAME PET SITTER ALL THE TIME?
Yes, if at all possible. WE prefer that each sitter stay with their respective clients. We get just as attached to the pets as they do to us. There will be occasions where a pet sitter is sick or on vacation and on those occasions only, will we substitute another sitter.